Epygi

10 offices operating as a single call center using VoIP technology has saved a retailer $ 140,000 annually in salaries and another $ 30,000 in communication costs without compromising service quality.

"The business benefits are enormous," says managing director of CPAP Australia, Ben Greenaway. One of the largest retailers in Australia of equipment to address snoring and sleep apnea, the CPAP Australia has offices stretching from Cairns to Canberra.

Epygi IP PBX A routed customer calls. Using IP Phones Aastra alloy, staff CPAP Australia can put callers on hold, transfer calls between offices and pick up voicemail. The system designer, Lee Watson of Spring Mountain Technology (SMT), "said Quadro operated as a number of telephone systems and a distributed network server into one.

"The Epygi IP PBX offers features such as voicemail, calling, call waiting, and even access call statistics," he said. "Indeed, CPAP is a call center highly sophisticated is not viable for large enterprises using conventional technology. "

Mr. Greenaway said the system had brought SMT savings beyond lower prices for VoIP phone.

"Our cost of calls has dropped 65 percent in the first months and we are saving at least $ 30,000 per year in costs of telephone calls and line rental alone," he said. "More importantly, the system SMT VoIP allows us to manage our business more efficiently, saving us $ 140,000 per year in labor costs."

"We are a virtual call center, spread over 10 sites. Remote sites help workload of incoming calls during periods of calm, which means we need fewer staff. We also transferring a call from Rockhampton, for example, the technician who saw the Canberra patient. "

Expansion is also easier thanks to the flexibility of the SMT VoIP.

"We're adding new remote sites every two to three months," Mr Greenaway said, "and because calls between our offices are free and there is no extra line rental, the expansion does over the spiraling costs it was. "

"The support is more affordable too. With conventional systems, you pay about $ 130 per hour for a technician to attend a breakdown or changes. In contrast, almost all changes, updates and support of our VoIP system is done remotely. It is both faster and cheaper. "

The savings did not compromise the quality of service, according CPAP Australia, who intensively researched his options and progressive implementation of VoIP. The criteria for selection of SMT as a supplier has been its ability to provide equipment and service, ensuring consistency and accountability.

"When we looked at VOIP, we could see the cost savings but as our business relies on incoming calls we have been reluctant to jump into water without testing," said Greenaway. "Incoming Each client may be worth $ 1,000 to $ 2,000, so high-quality voice calls have always been our number one priority. After a nine-month investigation of VoIP solutions, it is clear that MTS was the only company capable of delivering a complete solution. "

"The phase of implementation has been very painful. After connecting the copper lines of the old system to new Quadro4 Epygi, we delivered all SMT modem / router and IP phone Aastra in remote locations. "

Lee Watson said the selection of Aastra Epygi IP PBX and attended many trials have shown that the two are perfectly compatible and very handy.

"The success of VoIP systems have three ingredients: rugged hardware, a provider of voice service quality and reliable Internet conn.